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What can we help you with?

Online Shopping

posted this on 25 Aug 2016

Is my credit card secure when I shop at RDX website?

We do not save your credit card information and it's 100% safe & secure to shop at RDX. Please review RDX Privacy Policy for further details.

How do I reach customer care?

Click CONTACT US to get in touch with our friendly customer care.

How do I check my order status?

You can log in to your account to view your order history. To look up your order status click here.

Does RDX offer any guarantee for the purchases I make?

We promise 100% satisfaction. If you are not satisfied for any reason with the product, you may return your purchase. Please review our Return/Refund policy.

Is ordering online with RDX secure for me?

We take extreme care with the information that you provide us when placing an order. The server that hosts our e-store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is stored in small bits of code that cannot be read as they travel to us over the Internet. If you have additional questions about the security of ordering online, please feel free to e-mail us at info@rdxsports.com.

How do I place my order?

Shopping at RDX is easy and secure! Placing an online order requires just a few steps:

  • Select a product you would like to purchase.
  • Click the Add to Cart button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout.
  • Once you are finished shopping, click on Shopping Cart and follow the prompts to check out. You will receive an email confirming your order that includes your order number.

 

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Shopping Cart button at the top right corner of your screen. Once you click on that button, you can easily change the quantity of the item in your cart by updating the quantity listed and then clicking the Update Shopping Cart option. You can also delete any item added in your cart by clicking the Remove Button and then updating your cart with the Update Shopping Cart button.

How do I add items to my cart?

All you need to do is:

Find the item you want. Click the Add to Cart button to add the item to your cart.You can easily change the quantity you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the Update Shopping Cart button.

 

How do I remove items from my cart?

You can delete any item in your cart by clicking the Remove Button and then updating your cart with the Update Shopping Cart button.

 

How do I sign into my account and/or edit the information in my account?

Click the Login link on the top right corner of our main page. In your account panel click "Edit Account" and change your account information then click "SUBMIT".

 

When and How will I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. You will receive an order confirmation via email with all of your order details. We encourage you to thoroughly review your order confirmation paying close attention to your shipping address, phone number and delivery method. All orders placed before 2:00 PM GMT are processed and dispatched the same day.

 

How do I track my shipment?

Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours for your tracking information to be updated on the shipping carrier's website.

Click here to track your order now!

 

My order includes an item that is out of stock. What happens then?

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and products which are available at our website may ocassionally be out of stock in our warehouse. We will notify you via email if an item that you have ordered is out of stock. Any unavailable items will be removed from your order total and will be reflected on your shipping invoice.

 

I put in my credit card information and I got the message 'Problem during Credit Card Validation.' What do I do?

Make sure you have entered your credit card information correctly. It should be numbers only, no dashes or spaces. Verify the address you have entered matches the billing address mentioned on your credit card account.

 

Can I change my order once I have placed it?

Our goal is to provide the fastest possible service by processing orders right after you’ve placed them which makes it difficult for us to change [or cancel] your order. However, we're here for you and we'll do our very best to support your request. Contact us right away at +44 808 189 4444 or chat with us.

 

How do I make a return?

Open your account panel and click “Return”. Fill up the form and submit the request. You’ll be contacted shortly.
Or Download Following Forms.

Return Label

Return Form

 

What should I do if I'm having trouble placing an order?

For any technical difficulties you are experiencing with our website, please CONTACT US. You can also SUBMIT an error report on our website attaching a screenshot of the error.

 

What should I do if I cannot complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check.Please call us toll-free at +44 808 189 4444 to verify your information so we can process your order.

 

Can I place an order over the phone?

We encourage our valued customers to place orders online, as this is the quickest and most convenient way. If you would prefer to place an order over the phone, our Customer Care representatives are more than welcome to take your order. To ensure speedy service, please have the following information ready when you call to place your order:

  • Your sign in email address (If you are not a registered member yet, please sign up first. The process will take less than a minute);
  • Full name of item and SKU(Stock Keeping Unit);
  • List price of item as it appears on our e-store;
  • Your full name, shipping address, phone number, and contact email address.

 

 

How do I pay for my order?

We accept PayPal®Visa®MasterCard®Discover® and American Express®. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

 

Why was my order cancelled?

An order can be cancelled for various reasons. In every case, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order was cancelled without your knowledge. The most common reasons why your order may be cancelled without your consent are:

  • We were not able to contact you to verify your payment information. Please make sure that you are available at the e-mail address and phone number you've provided.
  • You did not select the appropriate shipping options.
  • Your order was returned due to occurrence of any unexpected incident during transit.
  • Your product(s) may have unexpectedly gone out of stock. In this case, we will notify you via email or phone before cancelling your order.

 

 

When does my credit card get charged?

To ensure you are totally satisfied with your purchase, RDX will not charge your credit card until your order has been shipped.

 

Does my billing address have to match the address on file with my credit card?

Yes, for credit card verification you must enter your billing address exactly as it appears on your credit card statement.

 

How will the charge show up on my credit card?

The charge will appear on your credit card as B2Fitness.

 

Do I get Reward Points for shopping with RDX?

Yes! Click Here to learn more about RDX Reward Points Program.

Categories: Knowledge Base