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What can we help you with?

SHIPPING

posted this on 25 Aug 2016

Are my purchases free to ship?

Yes. All light items are eligible for free shipping worldwide.

 

What is RDX International Shipping Policy?

All light items are eligible for free shipping worldwide. International shipping charges and available service will vary based on package size, weight and country of destination. We ship "Heavy Items" to the following locations. Please note that there is no expedited service available for shipping of heavy items.

  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • France
  • Finland
  • Germany
  • Hungry
  • Ireland
  • Italy
  • Luxembourg
  • Latvia
  • Lithuania
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain*
  • Sweden
  • United Kingdom*

Exclusions: Channel Islands and Canary Islands.

Shipping Restrictions: Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.

DISCLAIMER:

International customers are responsible for ensuring that the products ordered can be legally imported to your country. Orders shipped to countries outside of the UK and USA may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies differ usually from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.

 

How do I check my order status?

Click here to track your order now.

What shipping methods do you offer to Europe?

Customers in the European Union are served by our warehouse in the United Kingdom and may be dispatched using DPD, Parcel-Force or Royal Mail standard shipping services. Depending on your location, estimated delivery is between five to seven working days.

What shipping methods do you offer to USA, Canada and Mexico?

We have a domestic warehouse located in Texas to ensure your order is shipped and delivered as quickly as possible. Shipping rates vary depending on the method selected and the warehouse location. We've partnered with multiple local and national couriers in the United States. Unfortunately, there may sometimes be errors, and products which are available at our website may occasionally be out of stock in our domestic warehouse. In that case, we will notify you via email and any unavailable item will be sent from United Kingdom or removed from your order.

How fast can you deliver my order?

The delivery will vary based on shipping method chosen at checkout.

  • Standard Delivery within United Kingdom: 2-4 Business Days*
  • Expedited Delivery within United Kingdom: 1 Business Day*

For international orders the delivery time will differ based on the country of destination and carrier service. Please note that there is no expedited shipping service available for orders outside United Kingdom.

*If you place your order before 2:00 PM GMT

How much will it cost me to ship my product?

Shipping of Light Items is free worldwide. For heavy items, shipping charges and available service will vary based on package size, weight and country of destination. Please review our Shipping & Delivery Information page for more details.

Are there any other costs related to shipping that I need to know about?

RDX charges flat shipping rates and if there is any additional cost related to shipping, you’ll be informed before the order is processed. Delivery of heavy items to the following areas in United Kingdom may require extra shipping charges of £8.99.

Postcode Area

Postcode Area Name

BT

Belfast

AB

Aberdeen

IV

Inverness

KA

Kilmarnock

KW

Kirkwall

HS

Outer Hebrides

PH

Perth

TR

Truro

PA

Paisley

PO

Portsmouth

GU

Guildford

GL

Gloucester

ZE

Lerwick (Zetland)

GY

Guernsey

JE

Jersey

IM

Isle of Man

 

What do I do if my product has not arrived on time?

First check the RDX Shipping & Delivery Information for estimated shipping times to see if your package is late. If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to look at your awesome RDX gear, and your local post office was not able to help, contact us and we'll work with you to find a solution. When contacting us, let us know your order number and the complete and correct delivery address.

What's the deal with returns and exchange?

Products can be swapped for a different size or color of the same product, provided that the preferred size or color is available. This option is available within 14 days of delivery. If the preferred size or color is not available, or you want a different product, please return the unwanted product and place a new order.

It’s essential that any unwanted product, unless defective, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and tags, and that the product is undamaged and unused. We reserve the right to decline a return or an exchange if products are returned damaged, or not in a saleable condition.

Shipping & Delivery Information

Service

Location

Carrier Delivery Time

Total Delivery Time

Shipping Rates

Standard

UK

1-2*

Up to 5

Free*

Expedited*

UK

1

Up to 2

£3.65

Standard

USA

7-9

Up to 12

Free*

Standard

Europe

5-7

Up to 10

Free*

Standard

Australia

9-10

Up to 13

Free*

Standard

Rest of the World

9-10

Up to 12

Free*

Note: Please view at the bottom of the article for Shipping information During the days of SALE*

Important:

  • All days mentioned above are business days excluding national holidays.
  • All light items are eligible for free shipping worldwide.
  • All orders placed before 2:00 PM GMT are processed and dispatched the same day.
  • Heavy Items are shipped to selected locations click here to find out if your location is listed. The shipping rates will vary based on the package size, weight and country of destination. Please note that there is no expedited shipping service available for delivery of heavy items.
  • The delivery times mentioned above are estimated and you may get your parcel earlier. If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to look at your awesome RDX gear, and your local post office was not able to help, contact us and we'll work with you to find a solution. When contacting us, let us know your order number and the full correct delivery address.
  • Delivery estimates are based on warehouse inventory levels and hours of operation.
  • In case of expedited shipping service, if your item is not delivered next day unexpectedly, please let us know and we’ll reimburse the extra shipping costs.

HEAVY ITEMS

Punch Bags

Speedball Platforms

Pull Up Bars

Medicine Balls

Wall Brackets

Arm Pads

Weighted Items

* Shipping Dates During Christmas/Boxing day and New year

United Kingdom

  • Small Item*: 20th December
  • Next Day: 22nd December
  • Heavy Item**: 22nd December

Small Items* in Europe:

  • Eastern Europe: 9th December
  • Cyprus: 9th December
  • France, Greece, Poland: 10th December
  • Western Europe (excluding France, Greece, Poland): 14th December
  • Germany: 18th December

Heavy Items** in Europe:

  • Ireland: 22nd December
  • Western & Eastern Europe: 17th December
  • Germany, France, Italy: 18th December

Small Item* in Rest of the World:

  • Asia, Far East, New Zealand: 4th December
  • Australia: 5th December
  • Africa, Caribbean, Central & South America, Middle East: 6th December
  • Canada: 10th December
  • USA: 13th December

*Small Items are upto 2kg

**Heavy Items include all products over 2kg

Categories: Knowledge Base